"I have brought my 2010 Ducati GT1000 Sportclassic in for service at Ducati Winchester twice since 2013, once for the 7500 mile service, and recently for an annual service and some suspension work. Both times, Bill and the crew at DucPond have done a masterful job of servicing the bike and recommending upgrades that have transformed my already good GT1000 in to a much more pleasurable bike to ride. The Michelin Pilot Road 2 tires that Nate recommended were a spot-on choice. They have worn well, and the handling is greatly improved. This year, I had new YSS 3-way adjustable rear shocks and some new front fork springs installed that Nate recommended. The stock OEM rear shocks were only adjustable for preload, and the front forks were not adjustable at all. Donnie Unger set the suspension up for my weight, and the bikes' ride and handling was transformed! I could not be happier with the expert service I've received on my Ducati at DucPond! "
By: Karl Manassas, VA
"Great group to deal with - Nathan and Bill were very knowledgable and helpful and the work by the mechanics was outstanding. "
By: Kent Buena Vista, VA
"2013 Diavel - 30,000 miles and 13 months later In May 2013, I bought a new 2013 Diavel Chromo from Winchester Ducati. Since then, I have accumulated just over 30,000 miles in 13 months. This mileage consists of daily commutes, long weekend trips, and a 9776-mile cross-country trip. Over this mileage, the bike has been mechanically flawless, always starting right up on demand, with the motor delivering turbine-like power and spooling it out as though it were limitless. Starting with Winchester Ducati, I found the Ducati dealership service network to be very responsive to customer needs and reliable. While on the cross country trip, I made impromptu appointments, with 24 - 48 hours notices, for scheduled routine servicing and new tires. The Diavel is simply an exhilarating and addictive bike to ride, as attested by my mileage over 13 months. The way I see it, more riding is the required therapy for this great affliction. Jean-Claude, Fair Lakes, VA"
By: Jean-Claude Fairfax, VA
"I went into the shop on a whim after pulling my bike out of short term storage seeking to just get my chain cleaned and adjusted, and to have air put in the tires. The shop went ahead and put me right in for a quick service. The mechanics and staff were very knowledgeable and even noticed the suspension was set way off from the factory and adjusted it for my weight. The bike rides tons better and has way more road feel. Thanks Ducpond! I would recommend this shop to any fellow riders I meet."
By: Anonymous edinburg, VA
"LIfe is hard at the top but Ducpond still does it all, a great family owned and operated business, great customer service, great dealership, all with a smile and a handshake. After you try the rest do business with the best in the Mid-Atlantic Duc Pond (Ducati Winchester). - Gene"
By: Gene Chantilly, VA
"Picked my Panigale up after three months winter storage. Service manager Bill had the bike ready and waiting for me. The bike was in pristine condition, certainly better than I left it. Tires and chain and service all done. Totally worth every penny to ensure my investment was protected. Thanks guys! You rock almost as good and my Panigale,....almost."
"Just purchased a 899 from DucPond.It was a very pleasurable experience.Highly recommend this dealership too everyone.They said and did everything as promised and treated everyone as family.thank you"
By: MARK SYKESVILLE, MD
"Thanks for getting the Ohlins suspension upgrade installed and programmed before leaving your shop!"
By: Patrick Luray, VA
"In May, I bought a new 2013 Diavel Chromo from Duc Pond Ducati. The purchase experience was great, no pressure as I took my time looking at other bikes and checked out three other greater area Ducati dealerships. Looking back six months and 13,000 miles later (Bill can attest to this mileage), I have no regrets. This experience has been great and I have to say that the Diavel is addictive. Duc Pond staff should be locked up for selling addictive products with two wheels; but hey, I am not undergoing any therapy. The way I see it, riding is my undergoing therapy! "
By: Jean-Claude Fair Lakes, VA
"I've had some great buying experiences and Duc Pond tops them all. Chad was patient and informative. More importantly, he was expert when he needed to be but understanding of a new-to-Ducati rider otherwise. He walked me through the entire sales process (from learning, thru the test ride, the sale itself and the paper work) like I was the only customer he had. Meanwhile, Donnie and Bill were there to answer questions during the sale, even though they were doing other things, always patient and willing to share their experiences. When Bill did the first service, once again, I felt like the only customer again, even though they had three or four others there on a busy Friday night right before a major track event. Bill gave me a full rundown of what they were going to do. He showed me his bike and the things he had done and how they could apply to my new bike. When I picked it up a week later, Donnie personally set up the suspension for me. All the guys in the shop are willing to tell you what they know. They treated me like a friend, always patient and willing to answer. They even laughed at my stupid jokes. Duc Pond is fantastic. I look forward to my next service and my next Ducati just to go to Winchester and hang out with these guys."
By: Tom Waynesboro, VA
"Duc Pond Crew, my bike feels brand new now! It was bought from you with 12k miles on it but after the 15k service you just did it feels even more amazing than before. Thank you Bill and Chad and everyone else who's names I forgot or never knew. Your customer service and quality give value to what you do and will have me coming back. Sorry again for flooding the tank. I'm still apologizing to the bike. Thanks again, Christian Berard"
By: Christian Falls Church, VA
"AWESOME EXPERIENCE!!! After being away from two wheels for quite some time (kids and other obligations). I began tire kicking a couple months ago. After doing some on-line research and in shop comparisons. I stopped by Duc Pond Motorsports to check out the Ducatis. Upon arriving at Duc Pond...not only was I blown away by the atmosphere and the pure beauty of these machines, I was especially taken back by the "customer service" everyone in that shop displayed towards myself and everyone else who walked through the doors. After a few follow up visits and a no obligation test ride (don't see the others even doing that), I pulled the trigger on a 13 Hyperstrada! Bottom line...an incredible experience through out the entire process. Chad in sales/finance...super cool guy who made my purchase experience one of if not the best new product purchases I've ever made. Big Al...double thumbs up on product knowledge and where to go on the test rides. Julia and Nathan...thanks for taking the time to make those extra purchases extra special...and last but not least. Thanks to Donnie for building an awesome environment the folks at Ducati would truly be proud of. Awesome...did I say how much I love this bike !!!"
By: MICHAEL Weyers Cave , VA
"Duc Pond Crew, My bike feels brand new now. The bike was bought used from Duc Pond with 12k miles on it but after the 15k service done it feels brand new. Thank you Bill and Chad and everyone else who's names I forgot or never knew. Your customer service and quality give value to what you do and will have me coming back. Sorry again for flooding the tank. I'm still apologizing to the bike. Thanks again"
By: Christian Falls Church, VA
"The guys at Duc Pond are first rate. They are very professional and made my service experience excellent. I highly recommend going to their shop and it is an great ride. "
By: Gary ANNANDALE, VA
"Since moving to Maryland in 2001 I had been taking my '95 900SS SP to a nearby multi-brand (HD, BMW, Ducati, etc.) dealership. When it became clear that Ducati was an afterthought brand for them, I went in search of a serious Ducati shop. Enter Duc Pond. What could be better than a dedicated Ducati dealer owned and run by a fellow ex-racer and a 'family' team who are obviously passionate about everything Ducati? Some shops roll their eyes when 'old stuff' comes in for service, but the Duc Pond team fell all over themselves to help me breathe new life into my cherished SP with great advice and great results. On today's ride, the 900 ran and handled better than it has in a long time and made me laugh inside my helmet again. I'll never sell it, but there might be a MultiStrada parked next to it in the garage soon...which I will absolutely buy from Duc Pond. Thanks guys! See you at Summit this summer. All the best."
By: Gary Frederick, MD
"We did not buy anything when we stopped in during a ride, but my wife and I greatly enjoyed the atmosphere and help we received from your staff. Being new in the motorcycle world leaves us very eager to learn, but a bit ignorant of the etiquette expected in a bike shop. We felt very welcome at Duc Pond, and had a great time talking about our bikes and experiences with your sales people. I just wanted to thank you guys for being willing to welcome in some new riders, even if we aren't on new machines, or even Ducatis. We really appreciate it!"
By: Alex Winchester, VA
"I took my bike in for a hot stalling issue and fork seal replacement,where I was very impressed with the helpful staff who were eager to help me. When I got the bike back home and rode it , I could not believe how much better the motor Felt. The throttle response was right on, and even the tone of the exhaust sounds better. Thanks to Bill and the whole ducpond crew."
By: james york, PA
"Everyone at Duc Pond is top notch! I was looking to buy a bike last weekend and had a dealer picked out but when I went to pick it up there was some unforseen circumstances and I was unable to buy from them. I called Duc Pond an hour before they were supposed to close and spoke to Chad and told him I really want to get this bike and if you have it in stock I will come right now to get it. They set me up with financing and stayed over 2 hours past closing time to sell me the bike at a great price, go over the bike top to bottom with me when I got there, and then load the bike up in the bed of my truck. I couldn't have asked for better service and I want to thank Chad and Bill one more time. "
By: Josh Suffolk, VA
"I have known Donnie Unger for well over a decade as a former CCS racer who was on the track when he was lying flat on his back in Turn 7 at VIR, the last race he ever ran. He coached me over the yrs and was always there with a smile - damn this sounds like a eulogy Donnie! -lol TOTALLY not the case! Took the long ride out to Duc Pond one blistering hot day and was overwhelmed with how much they had on the showroom floor and walls! With the assistance of "Nate the Great" I went on a spending spree and tricked out my 1199 Tri Color with their ample accessories. Jon let me stand by back in the service bay and explained what he was doing to the rear linkage . Super place to be, they make you feel right at home, and best of all the "no pressure" sales environment makes it a true pleasure to hang out there and do business at your own pace! Thanks to all of you for your kindness and professionalism my friends. In the words of a great General during a world war, "I shall return!" Semper Fidelis and Happy 4th to you all there! Brendan Fitzgerald, USMC Retired. "
By: Anonymous Alexandria, VA
"The folks out at Duc Pond are absolutely top notch! I had some important stuff come up at work--literally the night before--and they bent over backwards to get my Corse ready a couple days early! The entire staff was welcoming and knowledgable of everything in the shop. These are just a couple reasons that Duc Pond has repeatedly won service awards, and they are likely to keep winning them. "
By: Ryan Lynchburg, VA
"A few weeks ago, I was in the middle of a road trip and needed a new set of tires. I heard about the duc pond before as they were greatly recommended by friends and the internet boards so we stopped in. Everyone there was great, helpful, and excellent to deal with. Nathan went the extra mile to find me a set of tires from another shop, since they didn't have my size in stock, so we picked them up and let the Duc pond do their thing. They took the bike in right away, while waiting, Chad gave us the grand tour of the facility and the history of the company, even got to see a D16RR up close for the first time! Thanks guys for everything! Definitely be seeing you guys the next time we're up that way!"
By: Adelbert Chesapeake, VA
" I am a new rider, and bike owner. Of course I'm finding out little things, some good and some bad with riding. But overall Bill, Don, and others have been there for me through out. My experiance with Duc Pond Motorsports has been top notch, I recommend anyone looking for a great ride, and great service; to check out Duc Pond Motorsports."
By: Tommy Winchester, VA
"I have to say as being a first time bike owner, I could not have picked a better place. Everyone I dealt with from Chad, the Owners, and even the Mechanics were great to deal with. I highly recommend to everyone who is looking for excellant service, and a great bike; check out Duc Pond Motorsports."
By: Tommy Winchester
"The personel at Duc Pond from sales to tech are top notch. If I had questions they would knock there selves out to help or find out from someone who help. Thank you for all your help take care. "
By: Daniel Inwood, WV
"If you own a Ducati, you're making a mistake if you don't take your bike here. Extremely knowledgeable and friendly staff. Your bike gets fixed right and on time, and Donnie's staff provides a no-nonsense approach to problem diagnosis and repair. Well worth the ride to Winchester. I think there are many service businesses that could benefit from seeing how this shop operates."
By: Brian Fairfax, VA
"My Hyper came home from DucPond after getting new keys, a thorough going over and getting the suspension tweaked to lower the seat a bit. Donnie and crew did a great job and saved me a fortune on the key conversion, which could have cost $2K. The bike runs great;its much easier to get on and off of now , I can flat foot it now and turn in is much crisper. Thanks big time to Eric for taking it out there on the way to the track and to Josh for returning it. We are so lucky to have these people in our lives. Now if the weatherman will just... "
By: Rich Alexandria, VA
"I purchased my then new, 2007 1098 from Duc Pond and last year decided that I wanted to do a little racing at 40 years old. I basically just went racing with my mostly stock bike. Over the winter I had Duc Pond do the necessary services and ask Donnie to set my suspension up for me. He know from previous track days what my riding style was and what problems I was facing with my current set up. He suggested radical changes that had me a little bit scared the first time out. He clearly knows what he is doing as I knocked 2 seconds a lap off my best times at VIR on my first event since having winter off. I could not be happier!"
By: Eric Alexandria, VA
"Hey fellas, Just want to thank you for the excellent service experience I had a few months back. I brought my 2007 Monster S4R in for a dyno run and Donnie noticed something was up while riding it around back. The bike had run like that since new, so I had no idea... just figured Ducati's were a little rough around the edges. Since the ECU change, the bike has been a dream. I never realized how much power/smoothness I was really missing out on. I live about 2 minutes from (Competing Dealer) but will continue to trek out to Winchester for the best in the business. Thanks a ton! -Jimmy "
"I bought a pre-owned Multi from DucPond in June. I had my heart set on the 620 and was apprehensive about buying a 4 year old bike. All my concerns vanished once I met Donnie and his attention to detail. He made all necessary repairs / adjustments without charge. Chad was great to work with, was very patient with all my questions. I've been riding the Multi now for over 6 months every day with absolutely no complaints. To top it off the price was substantially less than what I was finding online at similar models. These guys are great and they have a customer for life now."
By: Patrick Baltimore, MD
"All I can say is just WOW! Exceptional service, no pressure sales, very knowledgeable staff not to mention that they treat you like family. When you purchase from Duc Pond, they become your friends for life. Chad, thanks for a phenomenal sales experience. Your knowledge and expertise truly shows. Donnie, you are very talented at what you and it is an enlightening privilege for me to be exposed to such high caliber of professionalism. Again, thank you for an exceptional sales experience! "
By: Aobid Ashburn, VA
"Ducpond is very unique dealership. It reminds me my old dealership in Europe where the dealership is a place of gathering of friends and family where they don't try to hard sell you anything, where you can trust the mechanics, and you know they charged you a fair amount for their work. "
By: David McLean, VA
"Another great service by Ducpond, had my ST3 in for the 36K service, it's running great and the new clutch is very nice. Bike was clean upon return, and she sounds and feels great. Of course this is what I have experienced on all my Ducatis when serviced by Ducpond, the best in the Mid-Atlantic region. - Gene"
By: Gene Reston, VA
"Thanks again Donnie! I appreciate you servicing my bike on such short notice. The ride back to MD was exponentially better than the ride to your shop; with my limited experience of superbikes I didn't realize how much the bike was fighting me. Now everything just feels much better, for lack of a better way to describe it... there even seems to be more power! That's how much of a difference your set-up made. The rear is still a bit stiff (like you said it would be) but the front end is worlds of improvement. I'll be back for a full adjustment with new springs when I can afford it, and maybe some other aftermarket bits as well. See you later!"
By: Brett Thurmont, MD
"Ducpond is a model dealership with a service department to match. Some of the best customer service experiences I have ever had have been here. This is quite simply the only place to go for all things Ducati."
By: Jason Falls Church, VA
"I wanted to say thanks for an excellent experience at your dealership last week. It was a no hassle and fun way to purchase a Ducati. I appreciated the care and dedication everyone showed me and my son. Donnie, you have a great dealership ! Kivi is an excellent addition to your staff also LOL !"
By: Bob Centreville, VA
"The only place I will take my Ducs and a dealership that I love to visit, great techs, gret staff all around, and the owners are great people. If your tried the others in the area it's time you tried the best in the Mid-Atlantic. - Gene"
By: Gene Reston, VA
"Duc Pond Motosports makes Ducati ownership a very pleasant evperience. They treat everyone like family and make every visit enjoyable. Service and parts availability are the best I've experienced in my 20 years of Ducati ownership. "
By: Rick Cross Junction, VA
"I cannot say enough wonderful things about DucPond. I travel from DC to have Donnie and friends service my bike, I wouldn't dream of allowing anyone else to touch it. When I have a question, I leave a message and they get right back to me with the right answer, stated in a practical way. I'm a DucPond man."
By: Dan Washington, DC